Frequently Asked Questions

FAQ

What is a Conflict Free Diamond?

Conflict-free diamonds are gems which, during their mining and polishing process, there were no affiliation and/or contribution to any human rights associated abuses, violence, environmental degradation, child labor, or any other negative impact repercussions.

The Kimberly process passed by the United Nations had an essential role in preventing the legal trade in what is referred to as ‘Blood diamonds’, diamonds with a history of affiliation to drug trafficking, human suffering, and many other awful things. However, the Kimberly process only covered legitimate regulated countries, and even now, in Africa, for example, their countries that bankroll conflicts using diamonds. When purchasing a Conflict-Free diamond, you make sure that it was not part of any negative experience and that its history is known.

Do You Offer Lab Grown Gemstones in your products?

Are Lab Diamonds Real Diamonds?

Do You Offer Alternative Gemstones for your products?

I like a piece of jewelry I saw on your website, but could you make some adjustments for me?

What if I want my jewelry piece to be completely unique?

What Payment Methods Do You Accept?

Do you have financing options?

What is Affirm?

How Do I Finance Using Affirm?

How Do I finance using Klarna?

How Do I finance using Splitit?

How Do I finance using Afterpay?

How long after I order will my item be shipped?

What are Customers Saying about Segal Jewelry?

Do you offer a warranty on your jewelry?

How long before I get my jewelry piece?

Do you provide a laboratory certificate with every jewelry piece?

Can I call you?

Where is the jewelry made?

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