Frequently Asked Questions


What is a Conflict Free Diamond?

Conflict-free diamonds are gems which, during their mining and polishing process, there were no affiliation and/or contribution to any human rights associated abuses, violence, environmental degradation, child labor, or any other negative impact repercussions.

The Kimberly process passed by the United Nations had an essential role in preventing the legal trade in what is referred to as ‘Blood diamonds’, diamonds with a history of affiliation to drug trafficking, human suffering, and many other awful things. However, the Kimberly process only covered legitimate regulated countries, and even now, in Africa, for example, their countries that bankroll conflicts using diamonds. When purchasing a Conflict-Free diamond, you make sure that it was not part of any negative experience and that its history is known.

Do You Offer Lab Grown Gemstones in your products?

Yes, you can purchase any product with a lab-grown gemstone instead of a Natural one. It’s up to you to decide.

Are Lab Diamonds Real Diamonds?

Yes. The fire, scintillation, and sparkle of lab-created diamonds are identical to those of natural diamonds and their physical, chemical, and optical properties. Lab-created diamonds are real diamonds. It is practically impossible to distinguish lab-created diamonds from genuine ones with the naked eye.

Do You Offer Alternative Gemstones for your products?

Yes, everything is possible. Please contact us for assistance if you do not see the gemstone option you are interested in.

I like a piece of jewelry I saw on your website, but could you make some adjustments for me?

Yes, we can modify the design, the finish, the precious metal, and the gems. Please, contact us, to discuss all your modification preferences.

What if I want my jewelry piece to be completely unique?

Our professional jewelers will make a fully custom jewelry piece for you. You can provide any ideas, sketches, or images that inspired you, and we will make it happen!

What Payment Methods Do You Accept?

We accept Visa, MasterCard, American Express, Pay Pal, Wire Transfer. Also, you can use our finance options: Affirm, Splitit and Klarna, for your purchases.

Do you have financing options?

Yes, we offer a few options:

1. A No-Fee Layaway Program. 

There is no time limit in this payment plan; the minimum payment is $100.

When you make the first payment, I will buy the materials for your order. This is how i guarantee that the price will stay the same.

When you reach 50% of the amount, I will start work on your order, and when you reach 100%, I will ship it to you.

There are two main benefits to using this program:

a) It freezes the price of the jewelry for you.

b) When you complete the last payment, you will not have to wait the processing time. We will ship it immediately.

2. Affirm

Choose Affirm as a payment method during checkout and seamlessly apply for financing to pay for your items right then. You can choose to spread your payments up to 24 months, to pay for your purchase with manageable payments that work with your budget.
You can apply for this option during checkout.

3. Klarna

Simple “Buy now, pay later” alternative to credit that gives you the flexibility to shop what you want, when you want, without breaking the bank. When you split the cost of your purchase into 4 smaller payments with Klarna, you'll never pay any interest.

What is Affirm?

Affirm is a financing partner that allows Segal Jewelry customers to choose the payment plan that’s right for them. Through Affirm, you can choose from multiple monthly repayment plans with starting rates as low as 0% APR for well-qualified buyers. Offer is subject to credit check and approval.

How Do I Finance Using Affirm?

During online checkout, you can select Affirm as your payment method. Affirm financing cannot be applied to the order after it has been placed. Affirm will ask for you to create an Affirm account and provide a few personal details. Affirm will then inform you immediately if you have been approved for a loan.

How Do I finance using Klarna?

Financing with Klarna allows you to spread the cost of your purchase for up to 24 months.

How to finance your purchase:

  • Select the Klarna financing option in the store’s checkout
  • Choose your preferred timeline and interest rate
  • Follow the steps to complete the application
  • Get an instant approval decision
  • Complete your purchase

When the store ships your order, you’ll receive an email from Klarna with your payment plan.

How Do I finance using Splitit?

Pay up to Six interest-free installments with your Visa or Mastercard.

The payment is quick and easy, with no paperwork. Only fill in your card details.

This option is available with 0 interest up to Six installments at no extra cost.

Please note:

A hold will be placed on the remaining balance by Splitit and may appear as "Pending" on your credit card bill.

Checkout in 3 simple steps.

  • Choose Splitit at checkout. Splitit never charges any interest or late fees.*
  • Select the number of payments. You choose the number of monthly payments that suit you and your budget.
  • Enter your credit card details. Pay right on your credit card. No applications or credit checks are needed.

How Do I finance using Afterpay?

Simply choose Afterpay as your payment method at checkout.

First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase.

The goods will be shipped to you by Segal Jewelry after checkout. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically take the money from your debit or credit card on your payment due dates.

How long after I order will my item be shipped?

Usually, it takes usually between 2 to 3 weeks from the order confirmation to the time it will be shipped to the client. Need it in a rush? Contact us.

What are Customers Saying about Segal Jewelry?

Read customers' reviews of Segal Jewelry here

Do you offer a warranty on your jewelry?

Yes, our lifetime warranty offers free prong tightening, re-polishing, and rhodium plating.

If you ever encounter a problem that is not covered by our lifetime warranty, we will be happy to assist you, and you can send the item to our studio, where it will be evaluated. After inspection, and if any charges are required, we will let you know before we start working on your item.

Please contact us anytime if you have any questions or want to take advantage of our lifetime warranty.

How long before I get my jewelry piece?

Before shipment, all of our items undergo a rigorous inspection to ensure that they leave our studio in perfect condition. If any minor defects or imperfections are discovered. We take our quality assurance very seriously.

Depending on the item’s complexity, composition, and production time, all of our jewelry is shipped in two to three weeks.

We use FedEx Priority or DHL Express service as standard, depending on their pickup schedule. Estimated shipping times are as follows:

  • North America - 2-5 business days
  • Europe - 3-5 business days
  • Asia, Australia, New Zealand, and Oceania - 5-7 business days

Do you provide a laboratory certificate with every jewelry piece?

Yes, you will get a third-party laboratory certification of the jewelry piece you order, including the materials used, diamond grades, gemstone quality, and appraisal for the insurance.

Can I call you?

Sure! If you have any additional questions, feel free to call our customer service department anytime at 1-800-231-7851

Where is the jewelry made?

All of our jewelry is handcrafted with love in Los Angeles, USA.

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