Frequently Asked Questions
What is Segal Jewelry?
Segal Jewelry is an ethical, eco-friendly and full-service high-end jewelry studio. The studio is run by Yaniv Segal, owner, and chief designer.
Why are your designs so special?
We make sure that each handmade piece of jewelry is like no other. Each unique design starts its journey in the mind of its creator, the owner and chief designer, Yaniv Segal. This is why our jewelry is always high quality. Yaniv invests hundreds of hours into designing each piece and ensures that every detail is executed perfectly.
Can you help me design a ring from scratch?
Yes, we can! We offer full jewelry service which includes crafting any dream piece of jewelry you might think of.
Simply contact us and tell us about your idea.
You will work closely with our team to make sure we understand your vision.
As part of our customization process, we offer a 100% money back guarantee if you are not satisfied with the end result.
What materials can you use for my ring?
We offer platinum and 14k, 18k and 22k gold in a variety of colors: Yellow, White, and Rose. All of our metals are of high quality, ethically sourced and nickel free.
What kind of stones do you offer?
We offer a selection of diamonds and gemstones. At Segal Jewelry you can find both White and Black diamonds. Our most popular gemstones are Rubies, Sapphire, Emeralds. (For more information on how to choose the right stone, you can read our article here.)
Do you offer an engraving?
Yes, we offer a free personal engraving service. Just make sure that your ring’s design allows engraving on the inside of the shank. Please mention the required personal engraving you desire during checkout.
* Please note that personal engravings can be any alphanumeric combination up to 20 characters in length (Including Spaces).
Returns and Refunds
What is your return policy?
We offer risk-free 30-day returns. We want you to be absolutely satisfied with your ring. If, for any reason, you’d like to return it and get a full refund or just exchange it, please do so within 30 days. Please make sure the ring is in its original packaging and unworn condition.
Can I return a custom-made item?
Unfortunately, special and custom-made orders are not returnable. For more information, you can read about our full policy here.
Do you offer any warranties?
At Segal Jewelry we stand behind all of our jewelry and warrant that all of our jewelry is free from any defects that might have been caused during manufacturing or shipment. Quality assurance and customer satisfaction is our number one priority.
Our lifetime warranty offers free prong tightening, re-polishing, and rhodium plating. For more information, you can read about our full policy here.