Whether you ordered the right ring in the wrong size or you want to make your ring even more personal by engraving it, we’ve got your back here at Segal Jewelry. We offer a range of services (most of them are free) to ensure complete customer satisfaction. All you have to do is contact us and let us know what the problem is. And we take care of the rest. Just check the full list of our services below.
We want you to be absolutely satisfied with your ring. If, for any reason, you’d like to return it and get a full refund or just exchange it, please do so within 30 days. Just make sure the ring is in its original packaging and unworn condition.
Additional Terms & Conditions
- Special and custom-made orders cannot be returned.
- Packages shipped to us beyond the 30-day return period will not be accepted.
- Packages without a tracking number or packages that are improperly packaged or are uninsured will not be accepted.
- Items must undamaged and in an ‘unused and new condition’. Items that show obvious deformities or signs of wear or alterations made by a third-party jeweler will not be accepted.
- Orders that have been made in payment plans are not refundable.
- Please be aware that tension rings cannot be resized, as they have to be completely re-crafted. So, it is very important you order the correct size upon placing an order. If you need help making sure you got the right size, check out our article on the subject or feel free to contact us at any time.
Have you accidentally ordered the wrong size for your ring? No need to worry about it. Excluding eternity rings, we offer a free resizing service within 60 days of purchase to all of our engagement rings, wedding bands and anniversary rings. Tell us the new size, send back the ring and we’ll fix it for you in no time.
Do you want to make your gift even more special? Why not get it engraved for free? If the ring you selected allows engraving on the inside of the shank by design, we’ll take care of it for you. At checkout, simply let us know the personal engraving you wish us to add on the shank. Please note that personal engravings can be any alphanumeric combination up to 20 characters in length (including spaces).
Before any item leaves our studio, we make sure that it’s free of any defects to ensure you get a high-quality ring. However, we recognize that materials change over time, so our lifetime warranty offers free prong tightening, re-polishing and rhodium plating so your significant other can wear their favorite ring for as long as possible. If you ever encounter a problem that is not covered by our lifetime warranty, we are more than happy to assist you. You can send the item to our studio where it will be carefully evaluated. After inspection, if any extra charges are required, we will let you know before we start working on your item.
At Segal Jewelry, we understand that sometimes our customers have to compromise on stone types or quality because of financial limitations. That is why we offer you a lifetime upgrade option in which you can always send us the original ring to have your main stone or side stones replaced with higher valued stones.